- Follow the RI Computer Standards to install and configure computer operating systems and all RI software
- Coordinating and consult with company's IT for technical directions. Adhere to company IT Policies, Processes and Procedures Responsible for implementing systems and procedures as per business requirements Provide Level 1/2 support to ensure timely resolution. Ensure office compliance to global IT policy and procedures, standard equipment and licenses
- Talking Staff/Clients through a series of actions, either face to face or via Telephone Hardware/Software Faults;
- Utilize the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues, and deliver appropriate solutions.
- Support in‐country RI staff to access IT‐managed services, and setup new users’ accounts and assist users to maintain active profiles throughout IT‐managed systems
- Plan and undertake scheduled maintenance to ensure all local computers are up‐to‐date with important software and system updates
- Perform regularly scheduled network equipment maintenance to ensure office networks are running smoothly
- Maintain other networked equipment, including but not limited to: printers, scanners, VoIP phones, power generators, and web conferencing systems.
- Monitor and respond to security alerts associated with local users in the Cisco Threat Response Portal.
- Ensure all the local devices are free of virus/malware and the protection agents are up‐to‐date
- Coordinate with Cyber Security Working Group to respond to any cyber‐attacks targeting local users or devices.
