- Visit client sites to assist other technical staff.
- Assist with the purchase of client equipment.
- To provide first-line helpdesk support to clients, assisting them with hardware and software problems via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Carry out daily client systems checks, reporting to Technical Director where necessary.
- Produce monthly reports on clients’ systems.
- Update client configuration files.
- Pre-build PCs.
- Carry out in-house system testing.
- Responsible for system back-ups and Database Server.
- Strong working knowledge of Microsoft based operating systems with emphasis on Windows XP, SBS and Server 2003.
- Maintain with 2003 Server Administration.
- Some TCP/IP Managing.
- Basic understanding of PC hardware set-up and configuration.
- Handle Windows 2003 Server Enterprises/ISA Server 2004, 2006.
- ‘Hands on’ approach and a willingness to learn.
- Flexible, pro-active approach.
